Nearly all of the articles written recently about fixing email have concentrated on technology and building a better client or implementing the specs more closely or bringing two systems together. These are all great ideas and have a ton of value, but they will not fix the inherent issue that people are experiencing with email, but which most articles fail to articulate: we think email is broken because we are overwhelmed by it and get less real work done because of it.
Lyman hit the nail on the head. The way people is email is severely broken. The ease of use is one of the things that makes this so prevalent. I get hundreds of emails per day at my day job. Mostly because it’s a fast, easy, non-confrontational way to communicate. Lyman has some good tips, but they won’t work for everyone.