I woke up Sunday morning to find that sometime between Friday night and Saturday morning my DirecTV DVR reset itself to factory settings and took all of my recordings with it. We have three DirecTV DVRs in our house, and have for a couple of years and haven’t had this problem. We had Comcast DVRs for about 5 years and never had a single issue. Unlike the pictures I have taken and have on my own computer, everything on the DVR can be re-created. The real issue is a much sillier one.
In my youth I worked in the service department at a car dealership. A woman came in one day who’s car had been broken into. The only thing the thieves took was the ashtray, which had been full of change. The woman wasn’t upset about her car being broken into or the fact that she had $5-$10 stolen. Instead she was mad because without the ashtray in place, the green backlight for the console was brightly shining through the hole in the dashboard.
The fact that I loss dozens of hours of content isn’t what really has me upset. Rather, I am upset with the fact that I don’t know exactly what was on the DVR. First I don’t know which shows were set to record on this DVR (we have three) and so I have to go DVR by DVR to figure it out. I also don’t know which movies, documentaries, etc. were on there. Of course, if I can’t remember it probably isn’t that important, but that doesn’t change the fact that I have to figure out what I should search for to re-record.
Of course this sparks the continued conversation of, why isn’t everything just on-demand? If I can record a TV show today and watch it two months from now, why can’t I just watch a show that was on two months ago whenever I want? There has to be a better way.
People have encouraged me to call DirecTV and complain, and I guess I should. Getting 10% off my bill for the month isn’t going to bring back all my lost shows or keep it from happening again. There is no way for me to back up my DVR, so there is really nothing I can do but hope it won’t happen again. There has to be a better way.